About this episode
Satisfaction is not a survey. It is whether they call you again. In this episode of Optimized Entrepreneur with Jeremy Hanson, ten tips for customer satisfaction in a service business — the shops where the customer is in the driveway, on the lawn, or at the window, and the last impression is the one that gets reviewed. This sits next to the “make or break” episode. That one was why it matters. This one is what to do: show up when you said, do the job you sold, fix the miss without a fight, and leave the place better than the last guy. Excellence is boring on paper. It is rare in the field. You’ll learn • How to treat satisfaction as a system, not a personality • What customers actually remember after a service job • How to handle a mistake so it does not become a review • Why communication before, during, and after the work is part of the product • How small, repeatable habits beat a mission statement on the van FAQ What does excellence look like in home service? On time, as promised, respectful of the house, and a follow-through if something is wrong. Do you need ten new programs? No. You need ten kept standards. Most shops do not have five. Keywords service business customer satisfaction, home service customer service tips, how to get repeat customers, contractor customer experience, five star service business, Optimized Entrepreneur, Jeremy Hanson, Built Different newsletter More at optimized1.com. Sign up for the Built Different newsletter.
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