About this episode
Insurance forms that make no sense. Subscriptions that can’t be cancelled. A never-ending blizzard of automated notifications. In this update of a 2025 episode, Stephen Dubner discovers where all this sludge comes from — and how much it’s costing us. SOURCES: Benjamin Handel, professor of economics at UC Berkeley. Neale Mahoney, professor of economics at Stanford University. Richard Thaler, professor of economics at The University of Chicago. RESOURCES: "Selling Subscriptions," by Liran Einav, B
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